Shipping policy

At The Little Chaos Club, we take care preparing every order so your little one’s new favourites arrive ready for their next adventure.Processing time/Turn around time is separate from delivery time, so please allow for both when placing your order.

Turn around time for handmade is 5-6 weeks

Turn around time for Personalised Garments is 5-6days

Turn around time for Tumblers is 3-5days

Express shipping is next day delivery from the date of dispatch, this wont speed up your order! if you need an item sooner then please get in touch before your order!

Dispatch confirmation

Once your order has been dispatched, you will receive a confirmation email. Where your chosen delivery service includes tracking, we will provide your tracking details.

Please check your junk or spam folder if you cannot find your confirmation.

Orders for a special occasion

If you need an order for a birthday, holiday or other special date, please contact us before ordering. We will let you know whether we can meet your deadline.

Choosing a faster delivery service does not shorten the time needed to make or prepare your items.

Delays and missing parcels

During busy periods, including seasonal launches and Christmas, preparation and delivery may take longer. Any revised turnaround times will be displayed before you order.

If your order is delayed, we will keep you updated. If it has not arrived within the expected delivery period, please contact us with your order number so we can investigate with the courier and arrange an appropriate resolution.

Delivery addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice a mistake, contact us as soon as possible. We will try to update the address before dispatch, but changes may not be possible once your parcel is on its way.

If a parcel is returned because of an incorrect address or because it was not collected, we will contact you to discuss the next steps. An additional delivery charge may apply if you ask us to resend it.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and, where possible, photographs of the item and packaging. We will help resolve the issue.